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Privacy Policy

KRA Brown Electrical Services Ltd Customer Privacy notice This privacy notice tells you what to expect us to do with your personal information. Contact details Post KRA Brown Electrical Services Ltd, Unit 8, Nepicar Park, London Road, Wrotham, SEVENOAKS, Kent, TN15 7AF, GB Email info@krabrown.co.uk What information we collect, use, and why We collect or use the following information to provide services and goods, including delivery: •Names and contact details We collect or use the following information for the operation of customer accounts and guarantees: •Names and contact details We collect or use the following information for service updates or marketing purposes: •Names and contact details Lawful bases Our lawful bases for collecting or using personal information to provide services and goods are: •Consent Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are: •Consent Our lawful bases for collecting or using personal information for service updates or marketing purposes are: •Consent Where we get personal information from •People directly How long we keep information •Three years Who we share information with Data processors Onward Media This data processor does the following activities for us: Website and Social Media Consultants Others we share personal information with •Organisations we’re legally obliged to share personal information with Your data protection rights Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal data. Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances. Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances. Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent. You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint Last updated 11 June 2024

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